Refund policy

Refund and Digital Products Policy

Lift With Karine programs are digital PDF downloads, supplied immediately after successful payment. No physical product is shipped. Please check the program description, equipment, duration, languages and file information before ordering.

Help and refund requests

For access problems, an incorrect file, duplicate purchases or other refund requests, email hello@liftwithkarine.com. Include your order number if available, checkout email and a brief explanation. Do not send passwords or payment-card details. We consider discretionary requests reasonably and individually and may restore access, supply the correct file or issue a refund. This review never makes a remedy required by law discretionary.

Withdrawal rights

Where EU/EEA consumer withdrawal rights apply, you may withdraw within 14 calendar days of the conclusion of the purchase contract without giving a reason. Any longer period or additional protection required by applicable law remains available. We do not rely on loss of this right at launch: immediate delivery or downloading does not itself remove it.

To withdraw, send a clear statement of your decision to hello@liftwithkarine.com or to Karine Paern, Lift With Karine, Cortijo De Guadalmina Alta 7, 29670 Marbella, Málaga, Spain. Sending your statement before the period expires is sufficient. You may use the optional model below; it is not compulsory. The customer account also provides return/cancellation requests where available. Email remains available if an account request is unavailable.

For a valid withdrawal, we reimburse payments without undue delay and within 14 calendar days of being informed, using the original payment method unless you expressly agree otherwise, without refund fees. There is no physical return or restocking fee for these digital files. After withdrawal, stop using and sharing the refunded program.

Optional withdrawal statement

To Karine Paern / Lift With Karine at the address or email above: I give notice that I withdraw from my contract for the following digital program. Please identify the program, order number if available, order date, your name and address, and the date of this notice. Sign only if sending on paper.

Mandatory consumer rights

This policy does not exclude or limit mandatory rights, including remedies for digital content that is not supplied or does not conform to the contract. Those rights can apply beyond the withdrawal period and override this policy. You do not need to agree to marketing emails to receive help.